Payment & Returns

Ordering Options

Our website is designed for easy navigation and offers clear instructions on how to place an order online for all our products including garden sheds, workshops, metal sheds, timber garages, security sheds, home offices, garden storage, summerhouses, playhouses and greenhouses.

However, if you prefer to place an order by phone you may call our customer services team on 0333 003 0514, and we'll be happy to accept your order. Please ensure that you have your debit/credit card details available so we can process your payment.

100% Secure Ordering

You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone.

When you pay on line at Buy Sheds Direct for your shed, garden building or garden storage product, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider Sagepay. The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.

Finance Orders

We are able to offer a finance package, via V12 Retail Finance, for orders where the basket total is £500 or above. To find out more about applying for finance, please click here.

Cancellation BEFORE delivery

If your order hasn't yet been delivered and you'd like to cancel, we must be be informed as soon as possible before the delivery date. Ideally this should be by phone (in order to stop the delivery happening) and by email (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.

Cancellation AFTER delivery

It is best that you call us as soon as possible should you wish to discuss a cancellation.  We would also require your cancellation request in writing by email:([email protected]).

Please be aware that many of our suppliers charge for collection of unwanted products. Please see the list below:

All Fencing products including Decking and accessories: Orders under £1000 = £30 charge. Orders over £1000 = £100 charge.

All Log Cabins and Garden Rooms: up to £250.00 charge depending on building and supplier (see the individual suppliers below or call for further details).

Asgard: £30 charge

BiohortProduct specific charges on request but can be up to 25% of your total value order.

Bullbarrow: £15 charge

Duramax/Saffron: Product specific charges on request but can be up to 25% of your total value order.

Eden: £48 charge

Forest Sheds and Storage including Grow-Plus, Shed-Plus and Store-Plus:  Orders under £100 = £15 charge. Orders over £100 = £30 charge.

Glendale: Product specific charges on request but can be up to 20%of your total value order.

Halls: £48 return charge (Hall's Rainsaver products to be returned at the customer's own cost)

Lifestyle:  Product specific charges on request but can be up to 15% of your total value order.

Lifetime: Product specific charges on request but can be up to 25% of your total value order. 

Lotus / Melbourne / Sapphire: Product specific charges on request but can be up to 25% of your total value order. 

PalmakoSpecific return charges on request but can be up to £250.00

Palram: £30.00 charge.  Please carefully repackage the goods ensuring all parts are secure and the box is taped up well for collection. Should the goods be received back with parts missing or damaged in any way, the return charge could increase up to 20% of the total value order.

Probase: £36.00 charge

Rowlinson: £30.00 charge 

Shire: £30 charge

Solar Tech: customer to return at own cost

Storage Solutions (metal shed shelving): customer to return at own cost

Suncast: Specific return charges on request but can be up to 15% of your total value order.

Toomax: £15 return charge

Traditional Sheds: £30 return charge

Trimetals: Specific return charges on request but can be up to 20% of your total value order.

Ultimate Sheds and Workshops: Product specific charges on request but can be up to 20%of your total value order. Please note: We cannot accept returns on bespoke sheds built as per the customer's request. 

Windsor: £30 return charge.

Yardmaster: £36.00 return charge

Please call us to discuss and confirm charges.

Any charges are retained from the refund returned to customers. 

See our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.

Returns

See section 7 of our Terms & Conditions page for more detailed legal information regarding the returns procedure.