Cancel, Return and Refund
Cancellation BEFORE delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.
Cancellation AFTER delivery
It is best that you call us in the first instance should you wish to discuss a cancellation. Many of our suppliers do charge for collections: Please see below.We would also require your cancellation request in writing by post or email ([email protected] ).
Please be aware that many of our suppliers charge for collection of unwanted products. Please see the list below:
All Fencing products including Decking and accessories: Orders under £1000 = £30 charge. Orders over £1000 = £100 charge.
All Log Cabins and Garden Rooms: up to £250.00 charge depending on building and supplier (see the individual suppliers below or call for further details).
Absco: £30 charge
Arrow: £30 charge
Asgard: £50 charge
Biohort: Product specific charges on request but can be up to 25% of your total value order.
Bullbarrow/ Bull Security: £15 charge
Duramax/Saffron: Product specific charges on request but can be up to 25% of your total value order.
Eden: £48 charge
Forest Sheds and Storage including Grow-Plus, Shed-Plus and Store-Plus:
Garden Games: £15 return charge
Glendale: Product specific charges on request but can be up to 25% of your total value order.
Halls: £48 return charge (Hall's Rainsaver products to be returned at the customer's own cost)
Keter: £50 return charge
Lifestyle: Product specific charges on request but can be up to 15% of your total value order.
Lifetime: Product specific charges on request but can be up to 25% of your total value order.
Lotus / Melbourne / Sapphire: Product specific charges on request but can be up to 25% of your total value order.
Norlog: £30 charge
Palmako: Specific return charges on request but can be up to £250.00
Palram: £30.00 charge. Please carefully repackage the goods ensuring all parts are secure and the box is taped up well for collection. Should the goods be received back with parts missing or damaged in any way, the return charge could increase up to 20% of the total value order.
Probase: £36.00 charge
Rowlinson: £30.00 charge
Shire: £30 charge
Skyguard: £15 charge
Solar Tech: customer to return at own cost
Storage Solutions (metal shed shelving): customer to return at own cost
Suncast: Specific return charges on request but can be up to 15% of your total value order.
Toomax: £15 return charge
Traditional Sheds: £30 return charge
Trimetals: £50 return charge
Ultimate Sheds and Workshops: Product specific charges on request but can be up to 20%of your total value order. Please note: We cannot accept returns on bespoke sheds built as per the customer's request.
Windsor: £30 return charge.
Yardmaster: £36.00 return charge
Please call us to discuss and confirm charges.
Any charges are retained from the refund returned to customers.
For more information please see: Terms & Conditions
See section 7 of our Terms & Conditions page for more detailed legal information regarding the cancellation procedure.
The product must be in its delivered form and must not have been tampered with in any way.
The product will be inspected on return to ensure that the product has not been tampered with and is complete. If we deem that the product is not of the above standard we shall deduct a reasonable amount to cover any costs to use or return them to you if they are not re-sellable.
Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period.