FAQs

FAQ

Here you will find the answers to our most frequently asked questions about our products, order process and delivery. If you are still unable to find an answer to your question then please contact us on 0333 003 0514 and we will do all we can to help.

This information is for guidance only and does not affect the Terms and Conditions

Ordering & Delivery

Where is my order? I used the Pick-a-day calendar...
We aim to deliver your item on the day that you choose during checkout. Please note we cannot take responsibility for unforeseen circumstances on route.

I was given a lead time: for example 5-10 working days. When can I expect to hear a specific date?
You will be contacted within the lead time given, every manufacturer will advise the day they plan to delivery before trying to deliver.

Do you deliver to my area?
We deliver to the majority of the UK. We do not send items overseas. Please see our delivery page for more details.

Is delivery free?
Yes, to most of the UK. There are certain postcode areas which will have a surcharge, enter your postcode on the postcode checker during checkout to calculate any delivery costs and delivery date availability.
There will be a small order charge of £24.99 for any fencing and decking orders if you order doesn't total over £100.00.

Can the delivery be taken into my garden?
Unfortunately not, We offer kerbside deliveries only.

Can I collect my order?
Unfortunately not. We are not insured to have members of the public on site. Delivery only.

Can I have my order delivered to my allotment?
If you wish to have your order delivered to an allotment, there needs to be a postcode for the allotment and you will need to leave clear instruction for driver in regards to where to leave the item if you are not there to take delivery.

What happens once my order has been placed?
Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. The delivery team will then be in touch within several working days to book in a delivery day with you.

Can I change details on my order?
Please call customer service and we will be happy to help with any changes you require.

Do I need to buy anything else?
All of the fixings are supplied and will be delivered with the product. Details of tools required are advised within the installation guide.

My items arrived with parts missing or damaged – What should I do?
This very rarely happens, however if it does, please call customer services and we will arrange for these parts to be sent out to you ASAP.

What happens if an item is out of stock?
If an item is out of stock you will be called to be advised of this and we will then inform you of when the item will be back in stock. You can either wait for this item, change to an alternative product or be refunded.

Installation

Do we provide an installation service?
Yes, on selected products only. Please see the Accessories list on the right hand side of every product page.

Will installation happen on the same day as delivery?
Your delivery and installation will happen on the same day if you have ordered an item from the Ultimate range.

Do I need to do anything in preparation for the installation team?
Create your base. - The installers do not install your bases.
Clear the surrounding area by at least 1 foot.

How much is installation?
This depends on the product you wish to have installed. If installation is available on the product it will be listed in the accessories list on the right hand side of the product's page and the prices will be displayed with it.

Payments & Returns

Ordering Options:
Our website is designed for easy navigation and offers clear instructions on how to place an order online for all our products including garden sheds, workshops, metal sheds, timber garages, security sheds, home offices, garden storage, summerhouses, playhouses and greenhouses.
However, if you prefer to place an order by phone you may call our customer services team on 0333 003 0514, and we'll be happy to accept your order. Please ensure that you have your debit/credit card details available so we can process your payment.

Cancellation before Delivery
If your order hasn't been delivered and you'd like to cancel (supply only goods), we must be be informed as soon as possible before the delivery date. Ideally this should be by telephone (in order to stop the delivery happening) and by e-mail (or other durable means) to officially cancel. However, if your order includes personalised requirements, there is no right to cancel.

Cancellation after Delivery
It is best that you call us in the first instance should you wish to discuss a cancellation. We will be able to discuss and investigate any possible charges (see below). We would also require your cancellation request in writing by post or email ([email protected]).

Charges for Cancellation? In certain situations a charge may be levied for the collection of cancelled goods. Buy Sheds Direct neither initiates nor profits from any such charges and they are levied at the direct cost for the collection of the goods. If there is a charge for collection, we will notify you as soon as we know. Any charges are retained from the refund returned to customers.

See our Terms and Conditions page for more detailed legal information regarding the cancellation procedure.

100% Secure Ordering
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone. When you pay on line at Buy Sheds Direct for your shed, garden building or garden storage product, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider UPG - Secure Hosting. The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.

Product Enquiries

What type of timber are your products made from?
Our timber products are made from European softwood, using a variety of species unless otherwise stated.

Where can I find the measurements for the product I am looking at?
Please look at the product information underneath the image of the product you are viewing. More detailed dimensions can also be found on the installation and/or technical guides. If you require any further information please call us on 0333 003 0514.

Do you have a show room where I can view your products?
Unfortunately we do not have a showroom; however all of our products and full details can be viewed online.

Are the sheds available in any other sizes?
All of the sheds are available as advertised on the website; we are unable to supply any made-to-order or customised products.

Does the shed come with a floor?
Yes all of our wooden and plastic garden sheds and workshops come complete with a floor. Except for metal sheds.

Do I need to buy a wooden or plastic base with my shed?
If you are looking to put the shed onto grass you will require a base however it can be placed straight onto slabs, concrete or any other solid surface if it is flat

Can I order a shed without windows?
The sheds are available as advertised and a panel with a window cannot be replaced for a plain panel, however we do stock a number of security sheds which come without windows.

Can the windows be placed on the other side of the shed?
The shed is delivered as a flat pack so you can install the panel with the windows on either side of the apex shed.

Do you offer installation on sheds?
We offer installation on a small number of our garden workshops which is indicated as an option on the products page.

Do you supply the glazing material for the windows?
Yes, all our timber buildings are supplied with windows. Greenhouses and glasshouses have glazing details listed within the product details.

Planning Permission

Will I need planning permission to erect my garden building in my garden?
You don't usually need planning permission for domestic outbuildings, as long as they are used for a domestic purpose related to your house. However, you may require planning permission if any of the following apply (the list is not exhaustive, so if in doubt please check with your local planning authority):

  • If you plan to erect the shed within 5 metres of any part of your house.
  • If the total area of the ground covered by any buildings or other structures in the garden area (excluding the original, main house) is greater than 50% of the total garden area.
  • If there is a condition in the original planning consent for your property which states
    that garden sheds/outhouses etc. cannot be erected with or without the consent of the local planning authority.
  • If your property is a listed building or within a conservation area or an area of outstanding natural beauty. If this is the case, you will need to contact your local planning authority as development will be restricted.
  • If you plan to run a business from the building, or use it to store goods in connection with a business.
  • In addition, no part of the garden building should be nearer to the public highway than the existing house, or any point 20 metres from that highway, whichever is nearer to the highway.

Do I need any other kind of consent?
If your property is a listed building or in a conservation area, it is likely you will need the appropriate listed building/conservation area consent.

In some cases, properties can be subject to "restrictive covenants", preventing building in your back garden. You should check whether there are any restrictions on the property register at HM Land Registry against this type of development. If you fall into this category, the consent of the person with the benefit of the restrictive covenant should be sought.

The current planning permission at your property may contain a condition that negates permitted development rights. Such conditions sometimes apply en masse to the surrounding area. Check with your local planning authority.

If you are not sure whether you can erect your garden building without planning permission, we suggest you err on the side of caution and call your local planning authority. In most cases you will be given an answer straightaway.

We accept no liability for the accuracy of any information supplied in this customer notice and you are always advised to seek professional advice.