How To Contact Us

Contacting us about Delivery

 

To avoid a wasted call, please read the following first:

 

For pick-a-day products

 

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.

 

For all other products

 

Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.

 

The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.

 

Contacting us about Out of Stock products

 

These popular products have sold out. We do not have information on when they will return into stock. If you need help choosing an alternative, please do contact us.

 

Contacting us by Live Chat

 

You can contact us by live chat any time during our working hours by clicking the orange 'Live Chat - Ask a Question' pop up at the bottom left of your screen.

 

Contacting us by Telephone

 

You can contact us by telephone for all orders and enquiries using the following number: 0333 003 0514 - local rates apply.

 

Our phone lines are open:

 

• Monday to Friday 7:00am until 5pm
• Saturday and Sunday: Closed
• Bank Holidays 8:30am until 12:30pm

 

Contact Us by Email

 

You can contact us by completing the simple online form below.

 

To help us process your enquiry as quickly and efficiently as possible, please use the appropriate 'reason for contact' option listed. This will ensure that your enquiry is directed to the relevant department.