How To Contact Us
Covid-19 Special Measures
We and our suppliers are making every effort to protect the health and wellbeing of all our employees whilst operating as close to “business as usual” as possible. They continue to make deliveries to residential addresses.
However, it may take us a little longer to answer your email or your phone call so please be patient with us during this unprecedented time.
Contacting us about Delivery
To avoid a wasted call, please read the following first:
For pick-a-day products
Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and which dates are available. You will then be able to schedule your delivery date at checkout.
For all other products
Enter your postcode into the box on the product page. It will tell you if the product can be delivered to your area and what the expected lead time is. The lead time is the time in which the manufacturer expects the product to be available. The manufacturer will contact you within this lead time to arrange a delivery date.
The manufacturer will not provide us with delivery times before they have contacted you. If, however, near the end of the lead time, you still have not heard from the manufacturer, do contact us and we will make further enquiries for you.
Contacting us about SOLD OUT products
These popular products have sold out. We do not have information on when they will return into stock. If you need help choosing an alternative, please do contact us.
Contacting us by Live Chat
You can contact us by live chat any time during our working hours by clicking the orange 'Live Chat - Ask a Question' pop up at the bottom left of your screen.
Contacting us by Telephone
You can contact us by telephone for all orders and enquiries using the following number: 0333 003 0514 - local rates apply.
Our phone lines are open:
- Monday to Friday 8:00am until 5pm
- Saturday and Sunday: Closed
- Bank Holidays 8:30am until 12:30pm
Contact Us by Email/Form
You can contact us by simply clicking the email address or completing the online form below.
To help us process your enquiry as quickly and efficiently as possible, please use the appropriate 'reason for contact' option listed below. This will ensure that your enquiry is directed to the relevant department.
Contacting us by Post
If you wish to place a mail order or make an enquiry by mail, please send all correspondence to our company address:
Taylored Investments Ltd
Unit 288 Hartlebury Trading Estate
Company number 09458725
VAT number 288931993
Note: We do not stock or display any products at our office location.