Order Enquiries

What happens once my order has been placed?

Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. The delivery team will then be in touch within several working days to book in a delivery day with you.

Can I change details on my order?

Please call customer service and we will be happy to help with any changes you require.

Do I need to buy anything else?

All of the fixings are supplied and will be delivered with the product. Details of tools required are advised within the installation guide.

My items arrived with parts missing or damaged – What should I do?

This very rarely happens, however if it does, please call customer services and we will arrange for these parts to be sent out to you ASAP.

What happens if an item is out of stock?

If an item is out of stock you will be called to be advised of this and we will then inform you of when the item will be back in stock. You can either wait for this item, change to an alternative product or be refunded.