Frequently Asked Questions

Here you will find the answers to our most frequently asked questions about our products, order process and delivery. If you are still unable to find an answer to your question then please contact us on 0333 003 0514 and we will do all we can to help.

This information is for guidance only and does not affect the Terms and Conditions.


Product Enquiries
 

What type of timber are your products made from?

Where can I find the measurements for the product I am looking at?

Do you have a show room where I can view your products?


Shed Enquiries

Are the sheds available in any other sizes?

Does the shed come with a floor?

Do I need to buy a base with my shed?

Can I order a shed without windows?

Can the windows be placed on the other side of the shed?

Do you offer installation on sheds?

Do you supply the glazing material for the windows?


Order Enquiries 

What happens once my order has been placed?

Can I change details on my order?

Do I need to buy anything else?

My items arrived with parts missing or damaged – What should I do?

What happens if an item is out of stock?


Payments and Refunds 

When is payment required?

Do the prices include VAT?

I have requested a refund, how long will it take?


Deliveries

How long will delivery take?

What happens if I place my order and it's out of stock?

I know when the shed will be delivered but I won’t be at home, can I arrange for the product to be delivered without being signed for?

Can I collect my order?

Can I pay extra for an express delivery?

Do I have to pay for delivery?

Do I need to do anything before the delivery arrives?

Can the delivery be taken through to my garden? / Can the delivery be made to an allotment?

In what form will the building be delivered?

What time will my delivery arrive?


Treatment

Do l need to treat my new Shed / Garden Building / Planter?


Construction

Do l need to prepare the ground?

Will l need help with assembly?

How long will it take to assemble?

What tools do I need to assemble my building?


Planning Permission

Will I need planning permission to erect my garden building in my garden?

Do I need any other kind of consent?


Log Cabin Enquiries

What type of timber is used in your log cabins?

What board thicknesses are available in your Log Cabin range?

How are the log cabins delivered?

Can I have the cabin delivered to somewhere other than my house?

What surface will the log cabin need to be installed onto?

How long will it take for a log cabin to be constructed?

When will installation take place?

Do I need to do anything before the installation team arrive?

How long will the installation take?