How long will delivery take?
Our delivery times vary according to the product and times of the year when demand may be greater than usual. While we try to deliver within the lead time stated these are provided as estimates and cannot be guaranteed. Please see our comprehensive product details for more information.
What happens if I place my order and it's out of stock?
Unfortunately due to our web site operating 24/7 and our suppliers working Monday to Friday we cannot guarantee “real time” stock levels at the time of ordering. In the event of an item being out of stock our suppliers will contact you to advise when the product is expected back in stock.
I know when the shed will be delivered but I won’t be at home, can I arrange for the product to be delivered without being signed for?
If you will not be available on the date given for delivery, we are able to amend this to a later date if more suitable. Alternatively, our drivers will be able to leave your purchase with a neighbour or a safe place with your express permission in advance.
Please contact us so that we can pass these special instructions onto our carrier. Failure to advise us will result in the product being returned to the carrier.
Can I collect my order?
Unfortunately we are unable to offer this option.
Can I pay extra for an express delivery?
Unfortunately we do not have an express delivery service available and a delivery day can only be confirmed after the order is placed. However we do offer a Pick a Day service on selected items to the majority of postcodes which is indicated on the products page.
Do I have to pay for delivery?
Delivery is inclusive for an order of £50 and over for the majority of postcodes within Mainland UK; please see the delivery section for exceptions.
Do I need to do anything before the delivery arrives?
Our delivery vehicles are big, and proud of it. We'll need your help in preparing the delivery site, as well as access to and from it. We will leave the product in a safe location adjacent to the main roadway, but off of any public highways. Please ensure that sufficient space is cleared before delivery. We will make delivery with either a 7.5-tonne vehicle or a HIAB truck with loading arm.
Can the delivery be taken through to my garden? / Can the delivery be made to an allotment?
Unfortunately under no circumstances can the product be taken around the back of the property and we typically plan to deliver to the front garden or drive. Health and Safety and Insurance liabilities also prevent us from entering your property for access and should you live in a flat or request delivery to an allotment we will still only be able to deliver to that point of the property adjacent to the roadway.
In what form will the building be delivered?
The building will arrive flat packed. Full assembly instructions are provided and in most cases available on the product page of the website. If you need any advice when you're assembling your new shed, garden structure or garden storage product, please give us a call on 0333 003 0514.
The delivery will be made between 7am and 7pm on the designated day of delivery.