Free Delivery on orders over £100
Pick a day delivery available on select products
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FAQs

Here you will find the answers to our most frequently asked questions about our products, order process and delivery. If you are still unable to find an answer to your question then please contact us on 0333 003 0514 and we will do all we can to help. 
This information is for guidance only and does not affect the  Terms and Conditions
Ordering & DeliveryInstallationPayments & ReturnsProduct EnquiriesPlanning Permission
Where is my order? I used the Pick-a-day calendar...
We aim to deliver your item on the day that you choose during checkout. Please note we cannot take responsibility for unforeseen circumstances on route.

I was given a lead time: for example 5-10 working days. When can I expect to hear a specific date?
You will be contacted within the lead time given, every manufacturer will advise the day they plan to delivery before trying to deliver.

Do you deliver to my area?
We deliver to the majority of the UK. We do not send items overseas. Please see our delivery page for more details.

Is delivery free?
Yes, to most of the UK. There are certain postcode areas which will have a surcharge, check your postcode on the product page using our 'Postcode Checker'
There will be a small order charge of £24.99 if you order doesn't total over £100.00.

Can the delivery be taken into my garden?
Unfortunately not, We offer kerbside deliveries only.

Can I collect my order?
Unfortunately not. We are not insured to have members of the public on site. Delivery only.

Can I have my order delivered to my allotment?
If you wish to have your order delivered to an allotment, there needs to be a postcode for the allotment and you will need to leave clear instruction for driver in regards to where to leave the item if you are not there to take delivery.

What happens once my order has been placed?
Once your order has been placed, you will receive a confirmation email detailing the order reference, items ordered, the delivery address and amount paid. The delivery team will then be in touch within several working days to book in a delivery day with you.

Can I change details on my order?
Please call customer service and we will be happy to help with any changes you require.

Do I need to buy anything else?
All of the fixings are supplied and will be delivered with the product. Details of tools required are advised within the installation guide.

My items arrived with parts missing or damaged – What should I do?
This very rarely happens, however if it does, please call customer services and we will arrange for these parts to be sent out to you ASAP.

What happens if an item is out of stock?
If an item is out of stock you will be called to be advised of this and we will then inform you of when the item will be back in stock. You can either wait for this item, change to an alternative product or be refunded.
FAQs