Ordering Options
Our website is designed for easy navigation and offers clear instructions on how to place an order online for all our products including garden sheds, workshops, metal sheds, timber garages, security sheds, home offices, garden storage, summerhouses, playhouses and greenhouses.
However, if you prefer to place an order by phone you may call our customer services team on 0844 248 9824, and we'll be happy to accept your order. Please ensure that you have your debit/credit card details available so we can process your payment.
100% Secure Ordering
You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Delta/Connect, Switch or Solo either on-line or over the phone.
When you pay on line at Buy Sheds Direct for your shed, garden building or garden storage product, you can be sure that your payment details will be safe and secure. We use an established and trusted secure payment provider, Secure Hosting. The moment you give us your card details you will see a padlock at the bottom of your browser window which tells you that you have entered a secure area. Once you submit your details they will be encrypted before they leave your computer and then remain encrypted until the reach our payment provider. They then pass the payment onto us.
Cancellations
You may cancel/amend your order with us and receive a full refund up to the day prior to delivery, at no charge. Cancellations must be confirmed in writing by fax, letter or email. If your order is cancelled after the goods have been dispatched a charge will be made for carriage of the goods. You are advised to check the status of the order before requesting cancellation.
Returns
It is our normal policy to supply replacement parts or to repair defective products.
In the event that we agree to collect a defective product from your premises (which product cannot be assembled or partially assembled), an authorisation letter will be sent, which will include product labels. The labels must be completed and attached to the product. Failure to do so will result in an aborted attempt to collect the product. Where collection is aborted for reasons unconnected with us or our carrier, a collection charge of £35 must be paid before recollection is attempted.
On return of the product, if it has been modified in any way (painted/treated/assembled) then the refund will be refused.